Contact & Grievance

Seller information under the Consumer Protection (E-Commerce) Rules, 2020

Seller details

Seller

Offline AI by Sparsh

Address

Jagatsinghpur, Odisha, India

Email

[email protected]

Payments

India: Instamojo · International: Gumroad. We never ask for card, UPI PIN or bank details by email or phone.

Support

Support is by email only (no phone support). We aim to reply within 2 working days. Please write the product name and your order number, and use one of these subject lines:

• Purchase Issue, Licence Key Issue, Refund Request
• Institution Enquiry
• Privacy Request — see the Privacy Policy

Grievance Officer

Designation

Grievance Officer, Offline AI by Sparsh

Email

[email protected] (subject: Grievance)

We acknowledge every complaint within 48 hours and resolve it within one month. If you are not satisfied, you can contact the National Consumer Helpline (1915, consumerhelpline.gov.in).

Refunds and terms

The licence terms and refund policy for each product are on its page: Offline Book Answerer — Terms & Refund · 3D Anatomy Atlas — Licence & Refund.